DELIVERY & RETURNS


 

HANDLING

ONCE YOU'VE PLACED YOUR ORDER, WE'LL START THE HANDLING PROCESS AND YOU'LL RECEIVE A CONFIRMATION E-MAIL.

BECAUSE OF AN INCREASING AMOUNT OF ORDERS WITH EACH SALE, SHIP TIMES DEPEND ON WHICH PRODUCT(S) ARE BEING SOLD. SHIPMENT MAY TAKE UP TO THREE DAYS FROM THE MOMENT OF ORDERING, DEPENDING ON THE ITEM. WE'LL ALWAYS SPECIFY ESTIMATED DELIVERY TIMES EACH RESTOCK OR DROP. 

DURING OUR BUSIEST HOURS THE WEBSHOP COULD POTENTIALLY OVERSELL AN ITEM WHICH ISN'T IN STOCK ANYMORE. THIS IS BECAUSE ORDERS PLACED SECONDS AGO COULD STILL BE IN PROGRESS ON OUR PART. IF THIS WERE TO HAPPEN, WE'LL CONTACT YOU PERSONALLY AS SOON AS POSSIBLE PROVIDING YOU WITH ONE OF TWO OPTIONS: 

A) WE CAN CANCEL YOUR ORDER AND REFUND YOU FOR THE SAME AMOUNT, OR:
B) WE CAN LEAVE YOUR ORDER OPEN FOR THE NEXT RESTOCK GUARANTEEING ITS SHIPMENT AT THIS TIME. 

DON'T WORRY, WE'LL TAKE CARE OF YOUR ORDER IN ANY CASE!

 

SHIPPING

ONCE YOUR ORDER HAS LEFT THE BUILDING, YOU'LL RECEIVE A SHIPMENT E-MAIL FROM US CONTAINING A TRACKING CODE THAT YOU CAN USE TO LOCATE YOUR ITEMS UNTIL THEY ARRIVE AT YOUR DOOR. 

EUROPEAN ORDERS: PLEASE ALLOW 1 TO 7 WORKING DAYS FOR DELIVERY AFTER RECEIVING YOUR SHIPMENT E-MAIL.

INTERCONTINENTAL ORDERS: PLEASE ALLOW 3 TO 14 WORKING DAYS FOR DELIVERY AFTER RECEIVING YOUR SHIPMENT E-MAIL. CUSTOMS MAY HOLD UP YOUR ORDER WHICH MAY CAUSE ITS DELIVERY TO BE DELAYED. 

WE PARTNER WITH A RANGE OF COURIERS DEPENDING ON THE AREA TO DELIVER THE PACKAGES. FINAL DELIVERY COULD BE HANDLED BY YOUR LOCAL POSTAGE SERVICE.

 

RETURNS & EXCHANGES

IF YOU WANT TO RETURN OR EXCHANGE AN ITEM, PLEASE E-MAIL CONTACT@BROKESTUDIOSANTWERP.COM WITH THE FOLLOWING INFORMATION:

- ORDER NUMBER
- NAME ON THE ORDER
- E-MAIL ADDRESS THE ORDER WAS MADE WITH
- YOUR REQUEST

IF YOU'VE RECEIVED A DAMAGED OR FAULTY ITEM, PLEASE ALSO PROVIDE US WITH A CLEAR PHOTOGRAPH OF THE PROBLEM.

WE'LL GET BACK TO YOU WITH THE NECESSARY INFORMATION TO START THE RETURN PROCESS. 

KEEP IN MIND THAT BUYER IS RESPONSIBLE FOR THE COST OF RETURNING THE ITEM(S) TO US.

© 2019 by broke studios Antwerp